Patrice Murphy, a Senior Partner with Schaffer Consulting, specializes in supporting top-to-bottom transformation. Her early career began in labor relations, working with management and front-line workers in highly stressed conditions. Since then, she has maintained her passion for working with clients at every level from the C-suite to the shop floor.
At the executive level, Patrice works with senior leaders to define and execute strategies for profitability and growth. She is a fearless partner in pursuing audacious performance challenges. She develops high-engagement approaches that help her clients unlock significant performance breakthroughs. And finally, Patrice brings unique warmth and humor to the process of building clients’ skills and capability for self-sustaining change.
Patrice’s consulting career began more than twenty years ago amid Australia’s most industrially contentious industries. Her specialty: Helping managers and front line employees reach consensus and increase productivity in beleaguered situations.
Since joining Schaffer Consulting in 2000, Patrice’s practice has focused on the dynamics of top-to-bottom transformation – building leadership effectiveness, creating the conditions for breakthrough performance, ensuring front line employee engagement, and developing the internal capability to drive transformation on a global scale. Patrice is an expert in rapid results project structures such as WorkOut, using these in novel ways to drive strategic execution.
Patrice also works with senior executive teams to help them drive radical shifts in their organization. She designs and facilitates executive meetings, creates leadership development programs that deliver strategic results, and coaches executive teams and individuals.
In recent years, Patrice has been increasingly focused on enabling radical new business innovation, particularly among major organizations that face a competency trap. Unleashing internal capacity to invent new businesses and drive growth is her current passion.
Patrice has led in-house and B-School programs on leadership development, performance management, and organizational change in the US, Europe, and Australia. She also leads Schaffer’s training in the WorkOut methodology, the firm's large-scale, rapid-results method for engaging employees in business turnaround and growth. She is an experienced international speaker and trainer.
Patrice’s clients include leading corporations in sectors as varied as pharmaceuticals (Merck, Bausch + Lomb, Schering-Plough), financial services (Citigroup, Lloyds, Zurich, Fannie Mae), and technology (McKesson, the MITRE Corporation).
Guest lecturer in organizational performance and change at New York University and the University of Connecticut. Instructor in Management of Organizations at New York University Stern School of Business (1999).
Highly rated trainer in short programs on leadership, performance improvement and innovation at clients including the United Nations, Firmenich, Merck, McKesson, Lloyds, and GE.
Patrice has contributed to the understanding and practice of management through both her academic research and practitioner publications.
She was a contributing author of The GE WorkOut . She has co-authored chapters on WorkOut and the Rapid Results Approach in The Change Handbook . Online, she has published articles and opinion in publications including OD Seasonings, IndustryWeek.com, and Talent Management Online.
Are You Really Ready for Disruptive Innovation? , Patrice Murphy and Daniel Dworkin, Chief Executive, May 30, 2013.
Pleasing the In-Laws: Integrating M&A Across Cultures , Patrice Murphy, Work Life, Spring 2012.
Environmental sustainability initiatives in Ugandan light industry, Daniel Manitsky and Patrice Murphy, Human Resource Management For Environmentally Sustainable Organizations. Susan Jackson, Deniz Ones, Stephan Dilchert and Kurt Kraiger (eds.) SIOP Professional Practice Series. New York: Jossey-Bass, 2012.
Improving supply chain compliance in developing countries , Patrice Murphy and Daniel Manitsky, IndustryWeek.com . January 3, 2011.
Healthcare Rx: Start with Results Today , Patrice Murphy and Celia Kirwan, OD Seasonings: Online publication of the Organizational Development Network, 4:1, 2008.
Rapid Results , Patrice Murphy, Celia Kirwan, and Ronald Ashkenas, chapter in The Change Handbook: The Definitive Resource On Today's Best Methods for Engaging Whole Systems, Peggy Holman, Tom Devane, and Stephen Cady (eds.), San Francisco: Berrett-Koehler, 2007.
WorkOut , Patrice Murphy and Ronald Ashkenas, chapter in The Change Handbook: The Definitive Resource On Today's Best Methods for Engaging Whole Systems. Peggy Holman, Tom Devane, and Stephen Cady (eds.) San Francisco: Berrett-Koehler, 2007
Organizational change: High speed lowers risk, Catherine Paul-Chowdhury and Patrice Murphy, Executive Decision, July-August, 2005.
The GE Work-Out : How to Implement GE's Revolutionary Method for Busting Bureaucracy & Attacking Organizational Problems – FAST! Dave Ulrich, Steve Kerr and Ronald Ashkenas, New York: McGraw-Hill. 2002.
National cultural distance as liability of foreignness: The issue of level of analysis, Stephen Mezias, Ya-Ru Chen, Patrice Murphy (equal authorship among the first three authors), Angela Biaggio, Wiladlak Chuawanlee, Harry Hui, Stephanie Starr, Tetsushi Okumura, Journal of International Management. 8: 407-421, 2002.
Dynamic performance measurement systems for a global world: The complexities to come, Stephen Mezias, Patrice Murphy, Ya-Ru Chen, and Mikelle Calhoun, International Accounting and Finance Handbook, 2002 Cumulative Supplement, Frederick Choi (ed.) New York: John Wiley and Sons, 2002.
Aspiration-Level Adaptation in an American Financial Services Organization: A Field Study, Stephen J. Mezias, Ya-Ru Chen, and Patrice Murphy, Management Science, Vol. 48:10, 1285-1300, 2002.
Adapting Aspirations to Feedback: The Role of Success and Failure, Patrice Murphy, Stephen Mezias, and Ya-Ru Chen, Organizational Cognition, Theresa Lant and Zur Shapira (eds.), Mahwah, NJ: Lawrence Erlbaum, 125-146, 2001.
Toto, I don’t think we’re in Kansas anymore: Some footnotes to cross-cultural research, Stephen Mezias, Ya-Ru Chen, and Patrice Murphy, Journal of Management Inquiry, 8: 323-333, 1999.
Managing work-role performance: Challenges for 21st century organizations and employees, Patrice Murphy and Susan Jackson, The Changing Nature of Work Performance, Dan Ilgen and Elaine Pulakos (eds.), San Francisco: Jossey-Bass, 325-365, 1999.
Adaptive Aspirations in an American Financial Services Organization: A Field Study, Stephen Mezias and Patrice Murphy, Academy of Management Proceedings, Stephen J. Havlovic, editor, Briarcliff Manor, NY: Academy of Management, MOC: D1-D8, 1998.
Patrice is a member of various professional associations including:
Patrice lives in Darien, Connecticut, with her husband and two daughters. She is an enthusiastic sailor, avid reader, and fan of all forms of theater and live music.