Turn Down the Volume on Yelling!

Turn Down the Volume on Yelling!

03.08.11

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Ron Ashkenas' blog post on Harvard Business Review Have you ever observed an interaction between two people who speak different languages? Oftentimes, they speak louder and louder as the conversation progresses — unconsciously hoping that turning up the volume will cause the other person to eventually get the message. Increasing decibel levels is usually not the key to effective communications. Yet many managers still rely on dialing up "virtual volume" when persuading subordinates or peers. Download PDF

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