Is Your Culture Too Nice?

Is Your Culture Too Nice?



Ron Ashkenas' blog post on Harvard Business Review Do you avoid conflict? If you do, you're not alone. Conflict avoidance is one of the most common characteristics of corporate cultures. At the same time it is one of the most pernicious and dangerous sources of unintentional complexity in organizational life. The tendency to avoid conflict — albeit inconvenient — is very human. Most people want to be liked and unconsciously fear that arguments, disagreements, or negative messages will create tension with people they interact with on a day-to-day basis. Compounded with the environmental pressure to respect authority and the organizational stress on teamwork, this creates a great deal of anxiety around stirring up trouble. Given these psychological and cultural forces, it's no wonder... Download PDF

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