From Budget Shortfall to $1.3MM Financial Savings Per Year
Both teams exceeded their goals. The Severances team achieved throughput gains of 175%. The Condo team processed the plans in 27 days.
We launched Phase 2 to validate that these results were replicable in other field offices and to plan for organization-wide rollout (e.g., developing new job descriptions, training materials, communication strategies, workforce planning analyses, etc.). The results of Phase 2 confirmed the benefits delivered by the new processes. The anticipated financial savings are around $1.3MM per year. In addition, condo owners will receive their tax bills in a timelier manner, which will lead to higher levels of satisfaction. And our client was better able to comply with legislation.